Omni Rancho Las Palmas Resort & Spa in California wanted to improve how guests order food in their rooms. Traditional phone based ordering was slowing down service, increasing staff workload, and limiting upsell opportunities.
Since 2025, Omni Rancho Las Palmas has shifted to a faster and more efficient in room dining experience using QR based ordering.
The impact of Foodiv QR code ordering was visible across operations and guest experience.
The resort was able to deliver faster service while reducing manual workload for staff. Guests experienced a smoother and more convenient ordering process, leading to higher satisfaction and repeat usage. The shift also helped the team handle peak hours more efficiently without adding extra resources.
Faster order processing time
Increase in total in-room dining orders
Reduction in manual phone-based orders
Growth in average order value
Before implementing Foodiv, the resort relied heavily on traditional room service workflows. This created multiple operational challenges.
These issues affected both guest satisfaction and operational efficiency.
Foodiv introduced a simple and effective QR code based in room dining system that improved the entire ordering process.
Each room was equipped with a QR code that guests could scan using their mobile devices. This removed the need for phone calls and allowed guests to place orders instantly.
The ordering process became faster, easier, and more convenient.
Guests could browse a clean and interactive digital menu with images, descriptions, and pricing. This helped them explore more options and make quicker decisions.
The improved experience encouraged more frequent and higher value orders.
The system highlighted add ons, combos, and popular items during the ordering process. This helped increase the average order value without requiring manual effort from staff.
All orders were automatically sent to the kitchen and staff dashboard in real time. This reduced confusion, improved coordination, and helped teams deliver orders faster and more accurately.
Foodiv has completely changed how we manage in room dining. Our guests love the convenience, and our team is able to focus more on service instead of handling calls. It has made a real difference in both efficiency and guest satisfaction.
Foodiv proved to be the right fit for the resort because it aligned with both guest expectations and operational needs.
The platform helped bridge the gap between traditional service and modern guest behavior. It enabled the resort to deliver a digital first experience without disrupting existing operations. At the same time, it gave the team better control, visibility, and consistency across every in room dining order.
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