How to Respond to Negative Restaurant Reviews: A Step‑by‑Step Guide for Restaurant Operators
In today’s digital world, online reviews have become one of the most powerful influences on a restaurant’s reputation. Potential diners often check platforms such as Google, Yelp, or TripAdvisor before deciding where to eat, and even a single negative review can impact their choice. While positive feedback helps attract new customers, negative comments can create doubt and discourage people from visiting your establishment. Studies show that 22% of potential diners will avoid a restaurant after...